These terms apply to every booking made with Kalika Tours and Travels ("we", "us"), whether through this website, by phone, on WhatsApp or at our office. By making a booking you agree to them. Please read them together with our Privacy Policy.
1. Our services
We provide scheduled bus seats on our Force Traveller buses, and hire of cabs, tempo travellers, buses and coaches for outstation trips, local travel, weddings, events, corporate travel and tour packages across India under an All India Permit. Some vehicles may be provided through partner operators who follow these same terms.
2. Quotes and bookings
- A quote is based on the route, date, vehicle and number of passengers you give us. It states clearly what is included.
- A vehicle hire is confirmed only when we receive the advance we ask for and send you a confirmation by WhatsApp, SMS or email.
- Please give correct details. If the route, timing or passenger count changes, the fare may change and we will tell you before the trip.
- The person booking must be 18 or older and is responsible for the group travelling under the booking.
3. Fares and payment
- We believe in transparent pricing: the fare we quote is the fare you pay. If a quote does not include something, such as tolls, parking, state entry tax or a driver night allowance for multi-day hire, the quote will say so in advance.
- Extra kilometres, extra hours or extra stops you ask for during a hire are charged at the rate stated in your quote.
- We accept UPI, cash and, where offered, online payment through a licensed payment partner. We never ask for your UPI PIN, OTP or card PIN.
- There are no booking charges on bookings made directly with us.
4. Booking a seat on our scheduled buses
- When you book online, your seats are held for 15 minutes while you verify your mobile number and pay. If you do not finish in time, the seats are released.
- A seat booking is confirmed once your payment is received. If you pay by UPI and enter the UPI reference number, your seat is reserved straight away and we confirm it once we see the payment. If no payment is found, the booking is cancelled and the seat released.
- Your ticket is sent to your mobile number on WhatsApp. Please show it, with a photo ID if asked, when boarding.
- Please reach the boarding point at least 15 minutes before departure. The bus cannot wait for late passengers.
- One seat on each bus is kept for the conductor and is not sold online unless we release it.
- Front seats for passengers who are pregnant or unwell. A passenger who is pregnant or unwell may ask for a seat in the first two rows. If those seats are taken, we may move another passenger from a front seat to a different seat on the same bus, at no extra cost. We will tell the moved passenger on WhatsApp or at boarding. A priority passenger may be asked to confirm their need at boarding; if a request is false, we may reassign the seat.
- For safety or operational reasons we may change a seat number. You will always get a seat on the bus you booked.
5. Cancellations and refunds
If you cancel a vehicle hire
| When you cancel | Refund |
|---|---|
| 72 hours or more before pickup | Full advance refunded |
| 24 to 72 hours before pickup | 50% of the advance refunded |
| Less than 24 hours, or no-show | Advance not refunded |
If you cancel a scheduled bus seat
| When you cancel | Refund |
|---|---|
| 24 hours or more before departure | 90% of the fare refunded |
| 6 to 24 hours before departure | 50% of the fare refunded |
| Less than 6 hours, or no-show | No refund |
To cancel, call or WhatsApp us on +91 70617 76758 with your booking ID. The time we receive your message is the cancellation time.
If we cancel
If we cancel a trip, or cannot provide the vehicle or seat you booked, we will offer a suitable replacement or refund 100% of what you paid. If your seat was taken before your payment reached us, we refund the full amount.
How refunds are paid
- Payments made through an online payment partner are refunded to the same card, UPI or bank account within 5 to 7 working days.
- Direct UPI payments are sent back to the same UPI account within 2 working days.
- Cash payments are refunded at our office or by UPI to the person who booked.
6. Delays, changes and breakdowns
We plan every trip to run on time. Journey times can change because of traffic, weather, road closures, accidents, strikes, government orders or other events outside our control. In such cases we will keep you informed, but we are not responsible for missed connections, events or bookings that depend on an arrival time. If a vehicle breaks down, we will arrange a replacement or repair as quickly as possible.
7. Your responsibilities on board
- Wear a seat belt where one is fitted and follow the driver's and conductor's instructions.
- Smoking, alcohol, drugs, weapons and any illegal or dangerous items are not allowed. Passengers who break this rule may be refused travel without a refund.
- Damage to the vehicle caused by passengers will be charged at actual repair cost.
- Children must be accompanied by an adult. Please carry valid photo ID for every adult passenger.
8. Luggage and belongings
Reasonable personal luggage is allowed as space permits. Please tell us about large or extra luggage when booking. Keep valuables with you: we are not responsible for loss of or damage to personal belongings, except where caused by our negligence.
9. Safety, insurance and liability
Our vehicles carry insurance and permits as required by law and are driven by verified, experienced drivers. Except where the law says otherwise, our total liability for any booking is limited to the amount you paid for it. Nothing in these terms limits your rights under the Consumer Protection Act, 2019 or any other law.
10. Permits, tolls and taxes
We travel across India under an All India Permit. Government taxes, tolls and state charges apply as per law and are shown in your quote when they are payable by you.
11. Complaints and contact
If something goes wrong, please tell us: call +91 70617 76758 or +91 97982 15568, WhatsApp +91 70617 76758, or email support@kalikatourandtravels.com. We aim to respond within 48 hours and to resolve complaints within 30 days.
12. Changes to these terms
We may update these terms from time to time. The version on this page on the date of your booking applies to that booking.
13. Governing law
These terms are governed by the laws of India. Any dispute will be subject to the jurisdiction of the courts in Bihar where our office is located.